Warranty
Electric Scooters Warranty
Sola Electric Scooters offers a
30-day bumper-to-bumper warranty on all scooters
and accessories. This warranty covers factory defects
and defaults only. We do not cover misuse or broken
parts caused by the user or by any other event.
We do offer a full 6-month even trade warranty on
defective batteries. If any battery should become
faulty within 6 months from the purchase date we
will replace the battery free of charge. Old batteries
must be returned to us. If you have questions about
our warranty, please
contact our support department.
Mobility
Scooters Warranty
Our mobility scooters have a 90-day
bumper-to-bumper manufacturer's warranty on all
parts and accessories and a 1-Year Warranty on the
Frame. This warranty covers factory defects and
defaults only. We do not cover misuse or broken
parts caused by the user or by any other event.
If any battery should become faulty within 6 months
from the purchase date we will replace the battery
free of charge. Warranty does not cover cost of
shipping mobility scooter. If you have questions
about our warranty, please e-mail
us. We do not pay and shipping fees on warranty
items .
Electric
Bicycles Warranty
Our electric bicycles have a 30-day
bumper-to-bumper manufacturer's warranty on all
parts and accessories. This warranty covers factory
defects and defaults only. We do not cover misuse
or broken parts caused by the user or by any other
event. If any battery should become faulty within
6 months from the purchase date we will replace
the battery free of charge. Warranty does not cover
cost of shipping electric bicycle. If you have questions
about our warranty, please e-mail
us.
Return Policy:
If your scooter is defective and
you would like us to make the necessary repairs,
you can return your scooter within the first 30
days. All scooter returns must be authorized prior
to being returned. The customer must pay for all
shipping charges for the return of the scooter to
Sola Scooters. In the case of repairs being made,
customer shall pay for shipping to Sola Scooters,
and Sola Scooters will pay for shipping back to
the customer.
If you purchased your scooter from one of our many
nation wide distributors, please contact them directly
for warranty questions or any other issues you have
with your scooter.
Damage that occurs during shipping and handling
is not covered under our
warranty. You can however process a claim directly
with the carrier. If you
are not sure if your product was damaged through
shipping, please contact
our support department.
Sola Electric Scooters is not responsible for the
proper or improper use of
merchandise sold. We care about our customers and
urge you to exercise
caution and take necessary safety measures to protect
yourself while
engaging in "scooting". Sola Electric
Scooters encourages, begs, and asks that
you wear a helmet and use appropriate lighting while
riding at night
regardless of the legal requirements in your particular
state.
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